Returns & Refunds Policy
Last updated: 17 September 2026
Personalised Items
Under the Consumer Contracts Regulations 2013 (Regulation 28), the 14-day right to cancel does not apply to goods that are made to a consumer’s specification or clearly personalised. Our custom pet portrait products fall within this exemption.
However, if your item arrives damaged or is not as described, we will replace it or issue a full refund — no questions asked.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 14 days of delivery at [email protected] with a photo of the issue. We will arrange a replacement or refund at no cost to you.
Refunds
Approved refunds are processed within 5–10 business days to your original payment method.
Contact
For any concerns please email [email protected] and we will respond within 2 business days.