Privacy Policy
Last updated: 17 September 2026
Adaptive Concierge (“we”, “us”, “our”) is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Adaptive Concierge is an online retailer operating at https://adaptive-pull-up-concierge.launchcart.co.uk. Contact us at: [email protected]. Business address: United Kingdom.
Data We Collect
- Name, email address, delivery address and phone number when you place an order
- Payment information (processed securely by Stripe — we do not store card details)
- Pet photo(s) you provide for your custom portrait (deleted after order fulfilment)
- Device and browsing data via essential cookies (see Cookie Policy below)
How We Use Your Data
- To process and fulfil your order
- To communicate with you about your order
- To comply with legal obligations
We do not sell your data or use it for marketing without your explicit consent.
Data Sharing
We share your data only where necessary: with our payment processor (Stripe) and our print fulfilment partner to deliver your order. Both are bound by GDPR-compliant data processing agreements.
Retention
Order data is retained for 7 years to meet HMRC record-keeping requirements. Pet photos are deleted within 30 days of order completion.
Your Rights
You have the right to access, correct, or delete your personal data. To exercise these rights, email us at [email protected]. You may also lodge a complaint with the ICO at ico.org.uk.
Cookie Policy
We use essential cookies only: session cookies to maintain your shopping cart, and a cookie to remember your cookie consent choice. No tracking or advertising cookies are used.